Refund policy

Return and Refund Policy

Last updated: September 2026

Uploft products are digital downloads, so there is no physical item to return. Before you buy, please review each product page for the exact files and formats included.

If something goes wrong

If a file is missing, damaged, or won't open as described, contact us and we'll help you access a working copy. We also review duplicate charges and other order issues. If a replacement does not resolve the problem, we will assess a refund as appropriate.

Change of mind and consumer rights

Refunds for a change of mind are handled according to the law that applies to your purchase. Your statutory rights—including any applicable withdrawal or digital-content rights—are not limited by this policy. If you would like to cancel or exercise a legal right, please contact us with your order number and request. We will review it under the applicable rules and respond with the next steps.

Where local law allows a digital-content withdrawal exception, it may depend on your express consent to immediate delivery and acknowledgment of the effect on your withdrawal right. We do not assume that simply downloading a file always removes that right.

How to contact us

Email uplofteasy@outlook.com or use our contact form. Please include your order number and a brief description of the issue or request. We aim to reply within 1–2 business days.